Privacy Policy

Last Updated: September 3, 2026

Sole Source Medical, a division of Critical Cleanse, Inc. (“Sole Source Medical,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit solesourcemedical.com (the “Website”), contact us, request information about our services, or otherwise interact with us online.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our Website and services.

Information You Provide

When you contact us, request information, submit a form, or otherwise communicate with us, we may collect information such as:

  • Name

  • Business or organization name

  • Job title or professional role

  • Email address

  • Telephone number

  • Mailing or business address

  • Information you include in messages, inquiries, or service requests

  • Other information you voluntarily provide to us

We collect only the information reasonably necessary to respond to your inquiry, provide requested services, communicate with you, or otherwise conduct our business.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically. This may include:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and links clicked

  • Date and time of visits

  • Referring website or URL

  • General geographic information derived from your IP address

  • Website usage and performance information

This information may be collected through server logs, cookies, analytics tools, and similar technologies.

2. How We Use Information

We may use information we collect to:

  • Respond to questions, inquiries, and requests

  • Provide information about our services

  • Communicate with current and prospective customers

  • Schedule or coordinate services

  • Provide and improve our Website and services

  • Understand how visitors use our Website

  • Maintain the security and functionality of our Website

  • Detect, prevent, and address fraud, abuse, or security issues

  • Maintain business and customer records

  • Comply with applicable laws, regulations, and legal obligations

  • Carry out other purposes described to you at the time information is collected or with your consent

We do not use information collected through our Website for purposes unrelated to our business without an appropriate legal basis or your consent when consent is required.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website traffic, and improve the user experience.

Cookies are small text files that may be stored on your device when you visit a website. Some cookies are necessary for the Website to function, while others may be used for analytics or other Website functionality.

You can control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

Third-party services used on our Website may also use cookies or similar technologies in accordance with their own privacy policies.

4. Analytics and Website Services

We may use third-party service providers to help us operate, maintain, analyze, and improve our Website.

These providers may collect information about how visitors interact with the Website, including technical information and Website usage data.

We use this information primarily to understand Website performance, identify areas for improvement, maintain security, and better understand how visitors use our Website.

Third-party providers are permitted to use information provided to them only as necessary to provide services to us or as otherwise permitted by applicable law.

5. How We Share Information

We do not sell your personal information.

We may share personal information in limited circumstances, including:

Service Providers

We may share information with companies and individuals that provide services on our behalf, such as website hosting, website maintenance, analytics, email delivery, customer communications, information technology, and other business services.

These providers may access personal information only as reasonably necessary to perform services for us.

Business Transactions

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction involving all or part of our business.

Legal Requirements

We may disclose information when we believe disclosure is necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request

  • Protect the rights, property, or safety of Sole Source Medical, our customers, visitors, or others

  • Detect, investigate, or prevent fraud, security issues, or other unlawful activity

  • Enforce our agreements or legal rights

6. Information Related to Healthcare Facilities

Sole Source Medical provides technical deep-cleaning and related services to healthcare facilities and other organizations.

Our Website is intended primarily for business-to-business communications. Please do not submit patient medical records, patient health information, protected health information (PHI), or other sensitive patient information through Website forms, email, or other general Website communication channels unless we have specifically instructed you to do so through an appropriate secure process.

Information submitted through our general Website forms should be limited to information necessary for business inquiries and communications.

If you believe you have inadvertently submitted sensitive patient information through the Website, please contact us promptly.

7. Consumer Health Data

We recognize that certain information relating to an individual’s health may be subject to additional privacy protections under applicable law, including Washington’s My Health My Data Act.

Our general Website contact forms are intended to collect business contact and inquiry information rather than individual medical or health information. We do not ask Website visitors to provide diagnoses, treatment information, medical records, or other patient health information through our general contact forms.

If we collect consumer health data in a particular circumstance, we will handle that information in accordance with applicable law and any additional notices or consent requirements that apply to that collection.

We do not sell consumer health data.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee that information transmitted through the Internet or stored electronically will always remain completely secure.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

11. Children’s Privacy

Our Website and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our Website. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, subject to applicable exceptions

  • Request information about how your personal information is collected or used

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Exercise other rights provided by applicable privacy laws

We may need to verify your identity before completing certain requests. We will use information provided as part of a privacy request primarily to verify and fulfill that request.

To exercise applicable privacy rights, contact us using the information provided below.

13. Marketing Communications

If you choose to receive marketing or promotional communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send non-promotional communications when necessary to respond to your requests, provide services, or otherwise conduct legitimate business with you.

14. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, depending on whether those laws apply to Sole Source Medical and your particular circumstances.

These rights may include rights to access, correct, or delete certain personal information, as well as rights concerning certain uses or disclosures of personal information.

Sole Source Medical does not sell personal information for monetary or other valuable consideration as those terms may be defined under applicable California privacy law.

To submit a privacy request, contact us using the information below.

We will not discriminate against you for exercising privacy rights provided by applicable law.

15. Washington Privacy Rights

Washington residents may have additional rights under Washington privacy laws, including rights relating to consumer health data where applicable.

Where required by law, Sole Source Medical will provide appropriate notices and mechanisms for exercising those rights.

Consumer health data will not be sold without the authorization required by applicable law.

16. Do Not Track

Some web browsers offer a “Do Not Track” setting that allows users to express a preference about online tracking.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals unless required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, applicable laws, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Any changes become effective when the revised policy is posted on the Website.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Sole Source Medical
A division of Critical Cleanse, Inc.
PO Box 7066
Tacoma, WA 98417
United States

Phone: 877-557-1924
Email: sales@solesourcemedical.com

Website: solesourcemedical.com